Abide Interiors is proud to supply our quality furniture to customers living all over Australia. We use a number of reputable carriers depending on the customer’s location which can offer the best service, care and price for our customers. All items are currently shipped from our warehouse in Kunda Park, QLD. We also offer a free in store pickup for South –east-Queensland customers.
Shipping costs are calculated on based on your location, weight and dimensions of the items at checkout. You can get an estimate based on your postcode on each product page. Delivery charges with all national carriers increase dramatically to areas deemed as ‘regional’. If you live a regional area and want to see if you can lower the delivery charge, we can quote for delivery to a friend or relative living in the nearest metropolitan area.
We suggest that you choose a delivery address where someone is present to accept your delivery during business hours. If no one can be home to accept delivery of the goods, you can provide us with an ATL (Authority To Leave) in the comments section. Please specify where you would like the driver to leave the goods. Please provide a physical address for delivery, as we are not able to deliver to P.O. Boxes. For some of our items It is possible to track your order using the courier company’s online tracking system, however, for some larger bulkier items the carriers do not offer an online tracking system.
Please see below for estimated transit times once your items are dispatched from our warehouse:
Brisbane 1-3 days
Melbourne 2-4 days
Sydney 2-5 days
Adelaide 3-5 days
Perth 6-17 days
Tasmania 3-12 days
If an order was dispatched using a national freight company such as TNT, you will receive an email with a consignment number which can be tracked online.
You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.
Upon payment of the freight charges, customers goods are insured under our freight insurance policy for any damages which may occur during transit. If your item(s) appear to arrive damaged please do as follows;
- If the packaging is damaged please take several clear photos.
- If an item is damaged once packaging is removed, please take several clear photos of the damage(s) to item.
- Submit the photos to [email protected] WITHIN 24 HOURS of receiving the items.
If Abide Interiors do not receive the photos of any damage(s) caused during transit within 24hrs of receiving delivery, no insurance claim can be made and we cannot reimburse or replace any damaged goods.
If Abide Interiors is unable to source or deliver the Goods as ordered by you, Abide Interiors may cancel your order and provide you with a refund.
Please note: If you organise your own courier to pick up an item from Abide Interiors to get delivered to yourself or your customer, Abide Interiors take no liability or responsibility for these goods in transit. Eg. When your courier picks up the item and scans it in, Abide take no responsibility of the goods from this point moving forward as the item is out of our possession and control. We highly recommend you take out freight insurance to ensure that your goods can be replaced or repaired if the courier/delivery company damage or lose your items.