Terms & Conditions
The Abide Interiors warranty period commences from the date of sale. The period of the Warranty will be:
(a) 1 year for indoor furniture (residential use only)
(c) 3 years for outdoor furniture (residential use only); including synthetic weave, framework and welds but excluding outdoor fabrics
This warranty does not cover misuse or damage due to environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight (indoor furniture), scratches, exposure to heaters and highly air-conditioned spaces, burns, or inappropriate use including being dragged or being stood on or use of inappropriate cleaning product. Solid timber is a natural product and is responsive to changes in the environment. Any movement, cracking, joint separation, bowing, splitting, or colour change in timber is not warranted. These are a natural phenomenon of timber, not a fault, and add character to the pieces. As our timber finishes are subject to everyday wear and tear, they cannot be warranted. Please see our product care and maintenance page for information on how to care for your furniture.
Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, clearance items, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.
Abide Interiors liability under this warranty is to replace, repair or refund (at its discretion) any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes unless previously specified. Warranty excludes any freight costs associated with the return of faulty goods and re-supply of replacement items.
Payment of an order indicates confirmation that the item/s listed on the order paperwork are true and correct including item code/s and description. Payment in full must be received before the dispatch of all orders. Payment in full or (if agreed by Abide Interiors) a 50% deposit is required to secure all stock for any forward orders.
Pricing is subject to change without notice.
CUSTOM MADE AND MADE TO ORDER ITEMS
A non-refundable 50% deposit of the cost of goods must be made to commence work on custom orders. Abide Interiors is not responsible for the delay of delivery due to late payment being received. The customer has the responsibility to ensure all made to order and customised items meet their requirements and accept responsibility for all design change requests. We do not offer refunds for custom made and made to order due to change of mind. Custom made/made to order items can vary by 5% of the dimensions requested by the customer.
Payment in full or (if agreed by Abide Interiors) a 50% deposit is required to secure stock for all orders. If the customers deposit payment has not been received and stock sells out, the customer’s order will be allocated to the next available shipment. Abide Interiors does not guarantee the availability of stock without deposit payments.
QUOTED LEAD TIMES
Abide Interiors quote an approximate lead time at the receipt of your order, based on expected manufacturing and shipping times at time of purchase. Quoted lead times may change beyond our control, which may lead to a delay in your order being delivered on quoted ETA’s. Deliveries can be delayed due to changes in shipping schedules, carrier delays, workforce shortages and material shortages.
PICK UP AND DELIVERY OF GOODS
Pick Up: Customers may pick up their ordered furniture goods from Abide Interiors at 25 Kerryl Street, Kunda Park, 4556, Queensland unless otherwise directed or arranged. 24 hours’ notice is required for all pickups from Abide Interiors. Goods will only be released once payment in full has been received into Abide Interiors bank account. Abide Interiors cannot assist in or be held responsible for damages relating to freight bookings that are independently arranged.
Delivery of goods: Delivery of goods are subject to availability. Please check with our office on availability and product lead-times. Abide Interiors will determine the appropriate shipping method and carrier for your goods. Delivery of goods (Freight) is an additional charge to be added to invoices for payment or added to your online order at checkout. Abide Interiors will endeavour to find the best freight price and most appropriate carrier for the appropriate transport required for each order. Due to the nature of freight deliveries, we encourage you to request at the time of ordering “Authority to Leave – ATL” on your booking. If “Authority to Leave” is not provided, there may be additional redelivery charges for failed (futile) deliveries. This charge is a minimum of $60.
Abide Interiors cannot assist in or be held responsible for damages relating to freight bookings that are independently arranged.
All products should be inspected immediately upon arrival. If any items are received with damages, notify Abide Interiors immediately for us to assist in resolving the situation by completing this form https://abideinteriors.com.au/return-damaged-stock-reply-form/. We will work with you to resolve any issues as quickly as possible, which may include making insurance claims, offering to arrange repairs and in some circumstances replacements. Clear photographs and videos of the product and carton damages must support all damages that are reported. Any broken parts MUST be kept and may be asked to be returned together with original cartons. Damaged stock returned with missing parts or cartons will not be actioned until all parts and cartons have been returned.
RETURNS AND REFUNDS
7 Day Return Policy – Abide Interiors 7-day return policy covers all non-commercial purchases made through the Abide Interiors website or shopfront. This policy covers all customers not satisfied with the quality of our goods. The 7-day return period will commence from the date you receive the goods.
Once a refund is requested in writing to [email protected] within this 7 day period and determined to be eligible, Abide Interiors will refund the purchase price of the goods and your account should be credited within 10 business days of the goods arriving back to Abide Interiors in the original condition they were received. Your refund will not include the delivery charges incurred in getting the goods to and from the customer. Goods must be returned in their original packaging and boxes to be considered for a full refund.
Damaged goods received back, where original packaging has not been used, will not be refunded. Abide Interiors will organise return freight for damaged items that are being returned or refunded. The customer must package the goods up in the original packaging and provide a date to Abide Interiors to organise the pickup from them. If the delivery driver attempts to pick up the goods on the said day/date and the driver cannot pick them up, a minimum $75 ‘futile pick up’ fee (per futile pick up) will be passed onto the customer to pay. This fee/s may be taken out of the refund of goods provided to the customer.
EXCHANGE OF GOODS
In certain circumstances and under the sole discretion of Abide Interiors, we may authorise an exchange for change of mind. Additional freight charges for exchanging the product/s will incur additional delivery fee/s. These fee/s are not the responsibility of Abide Interiors. Any exchanges must be made within 7 days of receiving the goods. All items must be returned in original, undamaged packaging and in original, undamaged condition with an approved Abide Interiors staff member and courier. Any items received damaged will not be accepted for an exchange.
Abide Interiors manufactures its products from natural materials, recycled timbers and uses handmade processes in many of its products. Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our products. Grain and colour variations in timber are not considered faults. As we use raw timbers including A Grade Teak, which has a high oil content, in some of our products, the leeching of natural oils may be present and can cause staining on items in contact with the timber. Abide Interiors cannot be held responsible for damages incurred from the leaching of timber oils. Due to the handmade nature of some products, specifications in size, shape and finish may differ slightly from those stated or shown on our website or social media accounts. As every monitor displays different colour tones, the colour of pictures on our website and social media cannot be taken as a true colour indication of the actual products. Some products may appear to vary from website images. Abide Interiors try to provide the most accurate images and colouring possible, in some instances and due to the nature of natural products, colouring may differ from product to product and from picture to product.
SALES AND OFFERS
Abide Interiors occasionally provide sales and offers to our new or repeat retail customers. All sales and offers advertised by Abide Interiors exclude wholesale and trade account holders from the sale and offer unless it clearly states otherwise. All sales and offers exclude already discounted, clearance or on sale items. Duration of sales and offers will last for 72 hours unless stated otherwise. Abide Interiors reserves the right to end a sale or offer at any time. Sales and special offers have no rain checks and exclude the use of any other promotional code, verbal agreement or coupon. Discounts exclude delivery costs.
CANCELLATION OF ORDER
A 20% restocking/storage fee will be applied to any order that has been held for 4 weeks or longer at the customers’ request and is subsequently cancelled, where goods are in stock and have been stored at Abide Interiors.