WARRANTY
The Abide Interiors warranty period commences from the date of sale. The period of the Warranty will be:
(a) 1 year for indoor furniture (residential use only)
(c) 3 years for outdoor furniture (residential use only); including synthetic weave, framework and welds but excluding outdoor fabrics
This warranty does not cover misuse or damage due to environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight (indoor furniture), scratches, exposure to heaters and highly air-conditioned spaces, burns, or inappropriate use including being dragged or being stood on or use of inappropriate cleaning product. Solid timber is a natural product and is responsive to changes in the environment. Any movement, cracking, joint separation, bowing, splitting, or colour change in timber is not warranted. These are a natural phenomenon of timber, not a fault, and add character to the pieces. As our timber finishes are subject to everyday wear and tear, they cannot be warranted. Natural variations exist in wood, including knots, cracks, colour and grain. These are unique to every tree and piece of timber, and therefore furniture. These are not considered faults but serve to make each and every piece individual and add to it’s characteristics and charm.
Please see our product care and maintenance page for information on how to care for your furniture.
Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, clearance items, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.
Abide Interiors liability under this warranty is to replace, repair or refund (at its discretion) any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes unless previously specified. Warranty excludes any freight costs associated with the return of faulty goods and re-supply of replacement items.
PRODUCT CARE GUIDES
Product care guides are an essential resource for anyone who wants to keep their furniture in excellent condition. By clicking on the link here, you can learn more about caring for American oak, teak, and white cedar timber furniture, as well as tips for caring for fabric cushions. These guides provide valuable information on how to clean, maintain, and protect your furniture to ensure it lasts for many years to come. Whether you are a homeowner or a business owner, investing in the care of your furniture is a smart choice that can save you time and money in the long run.
PAYMENT
Payment of an order indicates confirmation that the item/s listed on the order paperwork are true and correct including item code/s and description. Payment in full must be received before the dispatch of all orders. Payment in full or (if agreed by Abide Interiors) a 50% deposit is required to secure all stock for any forward orders.
PRICING
Pricing is subject to change without notice.
CUSTOM MADE AND MADE TO ORDER ITEMS
A non-refundable 50% deposit of the cost of goods must be made to commence work on custom orders. Abide Interiors is not responsible for the delay of delivery due to late payment being received. The customer has the responsibility to ensure all made to order and customised items meet their requirements and accept responsibility for all design change requests. We do not offer refunds for custom made and made to order due to change of mind. Custom made/made to order items can vary by 5% of the dimensions requested by the customer.
BACKORDERS
Payment in full or (if agreed by Abide Interiors) a 50% deposit is required to secure stock for all orders. If the customers deposit payment has not been received and stock sells out, the customer’s order will be allocated to the next available shipment. Abide Interiors does not guarantee the availability of stock without deposit payments.
QUOTED LEAD TIMES
Abide Interiors quote an approximate lead time at the receipt of your order, based on expected manufacturing and shipping times at time of purchase. Quoted lead times may change beyond our control, which may lead to a delay in your order being delivered on quoted ETA’s. Deliveries can be delayed due to changes in shipping schedules, carrier delays, workforce shortages and material shortages. For more information on Supply Chain Delays, please click here
PRODUCT DISCLAIMER
Abide Interiors manufactures its products from natural materials, recycled timbers and uses handmade processes in many of its products. Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our products. Grain and colour variations in timber are not considered faults. As we use raw timbers including A Grade Teak, which has a high oil content, in some of our products, the leeching of natural oils may be present and can cause staining on items in contact with the timber. Abide Interiors cannot be held responsible for damages incurred from the leaching of timber oils. Due to the handmade nature of some products, specifications in size, shape and finish may differ slightly from those stated or shown on our website or social media accounts. As every monitor displays different colour tones, the colour of pictures on our website and social media cannot be taken as a true colour indication of the actual products. Some products may appear to vary from website images. Abide Interiors try to provide the most accurate images and colouring possible, in some instances and due to the nature of natural products, colouring may differ from product to product and from picture to product.
SALES AND OFFERS
Abide Interiors occasionally provide sales and offers to our new or repeat retail customers. All sales and offers advertised by Abide Interiors exclude wholesale and trade account holders from the sale and offer unless it clearly states otherwise. All sales and offers exclude already discounted, clearance or on sale items. Duration of sales and offers will last for 72 hours unless stated otherwise. Abide Interiors reserves the right to end a sale or offer at any time. Sales and special offers have no rain checks and exclude the use of any other promotional code, verbal agreement or coupon. Discounts exclude delivery costs. Sales and offers are not valid for custom orders. Existing or past orders are not able to claim a discount or sale if they have already placed an order. No rain checks, stock and sales are for a limited time only.
CANCELLATION OF ORDER / RESTOCKING FEE
A 20% restocking/storage fee will be applied to any order that has been canceled at the customers request.