At Abide Interiors we are always happy to answer your questions. You may find the answer to your question in our FAQs below, so please browse through our Frequently Asked Questions to see if the answer you’re looking for is there. Alternatively, feel free to email us at sales@abideinteriors.com.au.

 

FAQs

Q: How secure are your online transactions?

A: At Abide Interiors we use the Stripe payment processing platform to reassure our customers that their online transactions are safe and secure. Stripe is a Level 1 PCI Service Provider, which is the highest level of payment processing security.

Q: Can I order your products online?

A: Yes, you can. You can browse, order, and safely pay for our products via our secure website.

 

Ordering on our website is easy. Go to our Home Page then click on the main menu items to view each catalogue. To view a product in more detail, select the product then click on it. Choose the number of products you require then go to the checkout where you can securely pay online. Once you enter your postcode, shipping will be calculated. Your order will be shipped within 2 to 3 business days.

 

Trade customers should note that they must log-in via the Home Page in order to place online orders.

Q: I live outside Australia - can I buy your products online?

A: Yes, you can. We are happy to ship goods overseas. Please email us at sales@abideinteriors.com.au and request a shipping quotation.

Q: Do you ship goods around Australia?

A: Yes, goods are shipped all around Australia using the TNT distribution network, the Australia Post e-Parcel service, or other selected furniture freight companies. Please note that shipping outside Australian metro areas will likely incur a delivery surcharge.

Q: Does Abide Interiors have a minimum order amount?

A: No, there’s no minimum order amount for online purchases.

Q: Do you have an interior design service?

A: Abide Interiors works very closely with a number of top Australian interior design professionals. Please send us an email at sales@abideinteriors.com.au and we’ll be happy to provide names of trusted interior designers so you can discuss your requirements. Don’t forget to include your location and specific requirements when emailing us.

Q: How are your products shipped?

A: Please see below for shipping details for Online orders, Trade Customers, and Furniture.

 

Online Orders: For online purchases of picnic baskets and homewares products, we ship using the Australia Post e-Parcel service. If you’re not at home to accept the order, Australia Post will usually leave your order in a safe place out of the weather. However, if this is not possible, Australia Post will leave their card advising that your parcel can be collected from your local Post Office. Depending on your location, Australia Post’s e-Parcel service usually takes between 2 and 7 days. Delivery to remote locations may take longer.

 

Trade Customers: For our trade customers we use TNT nationally to ship our homewares products to businesses. With TNTs handy track-and-trace system, we’re able to track your goods from the moment they leave our Melbourne warehouse until they’re received by our customer. Depending on your location, delivery takes between 2 and 5 business days.

 

Furniture: Most of our furniture items are not flat packed due to their value and their solid construction; however, some timber items may come with legs removed. We use experienced furniture freight companies to protect your furniture and ensure it arrives safely. In order to minimise costs, the furniture will be delivered by a driver who may require assistance with heavier items. Please note that furniture deliveries are to the ground floor of your building. Your furniture items will leave our Melbourne warehouse, and depending on your location in Australia, may take between one and one-and-½ weeks to arrive.

Q: Can I create a Trade Account to purchase products from you?

A: Yes, you can. Please click here to apply for a Trade Account. Note that access will not automatically be granted, and approval could take up to 24-hours. If you need urgent pricing please call our office.

Q: Does Abide Interiors furniture require special care?

A: Please click here to view care instructions for all our furniture. We sincerely trust that you enjoy many years of relaxation and comfort with your new Abide Interiors furniture.

Q: Are your furniture products eco-friendly?

A: Yes, most of them are. Our homewares products are manufactured from ecologically sustainable products like bamboo, rattan, water hyacinth, willow, seagrass, and pandanus leaf. When these natural materials are handwoven by skilled weavers, they’re turned into incredible textures and shapes that promote a natural feel in your home.

 

Many of our manufacturing facilities across south-east Asia provide employment opportunities for local villagers. In many instances their amazing weaving skills have been passed down over hundreds of years, from generation to generation.

 

Abide Interiors all-weather outdoor furniture is handwoven using an eco-friendly, recyclable, HDPE material that’s designed specifically for our harsh Australian climate.

 

Our timber furniture is manufactured from Recycled Teak, Plantation European Oak, and Plantation Teak.

Q: How long will delivery of my products take ?

A: Please see below for delivery details for furniture and trade customers.

 

Furniture: We utilise specialist furniture carriers for our furniture deliveries. You will receive a phone call from our furniture carriers at least 24 hours prior to delivery to arrange a suitable delivery time. It’s important that someone is available at point of delivery to receive and sign for furniture items.

 

Please note that furniture deliveries will be made to the front door of your residence and to the ground floor of apartments. Depending on your location, delivery of your furniture may take between 1 and 2 weeks.

 

Trade Customers:  We utilise TNT for deliveries of our homewares to retailers. Depending on your location in Australia, delivery of your order usually takes between 2 and 5 days – Monday to Friday.

Q: Will I be required to assemble furniture?

A: Generally, furniture from Abide Interiors requires little or no assembly. However, in order to minimise shipping costs, most of our outdoor tables and timber dining tables will need their legs attached. If you require information on furniture assembly, please don’t hesitate to call our customer service team on (07) 5325 1507.

 

Q: Can I pick up my order from your warehouse?

A: Yes, you can! Customers are more than welcome to collect from our warehouse in Kunda Park on the Sunshine Coast. Please give us a minimum of 24-hour’s notice. To arrange a collection time please phone our office on (07) 5325 1507.

 

You order must be paid for prior to warehouse collection. Please note that, once your goods have been collected from our warehouse by you or your nominated carrier, Abide Interiors accepts no responsibility for damage that may occur during transport and handling.